Join Our Team >> IT Support Specialist - Level 2/3 - Hyderabad, India
IT Support Specialist - Level 2/3 - Hyderabad, India
Title:IT Support Specialist - Level 2/3 - Hyderabad, India
Department:Information Technology
Salary Range:N/A
Location:Hyderabad, India

This position is for full time employment in our office in Hyderabad, India. Daily work schedule will be Monday-Friday from 9:00AM-6:00PM EST (equivalent to IST, subject to daylight savings)


The IT Support Specialist will support the day to day technical needs and questions of our clients remotely and onsite. This relates to all technology including workstations, smartphones/tablets, printers, networks, servers, general office applications and line of business software.

This position is for someone who not only wants to continue learning but does well being put in different situations and presented with new challenges on a regular basis. We are a Managed Services company which will allow the proper candidate to have access to cutting edge technologies and projects. There are also very rewarding incentive programs designed to encourage growth and advancement through learning new technologies or achieving new certifications. We provide extensive hands-on training and mentoring in the technical issues, our methods and standards.

Primary Responsibilities:

  • Workstation Administration and Repair – Windows and Mac
  • Spyware, Virus, and Malware Removal
  • First level troubleshooting of desktop applications
  • iOS and Android Support
  • VoIP Phone System Support
  • Basic Networking (wired and wireless)
  • Management and monitoring of backup
  • Deliver end user training on basic office applications (one-on-one and group based)
  • Maintain systems documentation

Qualifications (demonstrated ability in the following):

  • Two or more years of experience in IT support role.
  • Excellent written and oral communication skills
  • Diagnostic skills in relation to troubleshooting technical issues
  • Ability to multi-task and adapt to changes quickly
  • Self-motivated with the ability to work in a fast paced environment
  • Desired skills:
  • Experience in supporting Apple hardware, OS X and iOS
Education Requirements:
  • COMPTIA Network+, Microsoft MCP or equivalent certification
  • Associates degree in Computer Science or IT related field or equivalent experience

About Us:

Big Idea Technology is a fast-growing and profitable outsourced IT management company. Our clients entrust their IT infrastructure to us and rely on the passion and skill of our team to guide them to the best solutions for their business needs, and to keep them running in the most efficient and productive manner. Clients are located primarily in the New York Metro area, with remote offices across the country and around the world.
We are located in midtown New York City, just across the street from Penn Station, with easy access to all forms of public transportation.

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