Join Our Team >> IT Support Specialist - L2/L3
IT Support Specialist - L2/L3
Title:IT Support Specialist - L2/L3
Department:Information Technology
Salary Range:55000-75000
Location:New York City


The IT Support Specialist - L2/L3 will join our team in supporting the day to day technical needs and questions of our clients remotely and onsite. This relates to all technology including workstations, smartphones/tablets, printers, networks, servers, general office applications and line of business software.

This is a full-time position to work for Big Idea Technology at our New York City office. This position is for someone who not only wants to continue learning but does well being put in different situations and presented with new challenges on a regular basis. As a service provider to small businesses headquartered in the NY metro area, the proper candidate will access to cutting edge technologies and projects. There are also very rewarding incentive programs designed to encourage growth and advancement through learning new technologies or achieving new certifications.

Primary Responsibilities:

  • Second level troubleshooting of desktop applications
  • Microsoft Azure and Office365 support and administration
  • Workstation Administration and Repair – Windows and Mac
  • iOS and Android Support
  • VoIP Phone System Support
  • Networking (wired and wireless)
  • Manage user add/move/change requests
  • Maintain systems documentation

Qualifications (demonstrated ability in the following):

  • Four or more years of experience in IT support/administration role
  • Strong diagnostic skills in relation to troubleshooting technical issues
  • Excellent written and oral communication skills
  • Ability to multi-task and adapt to changes quickly
  • Demonstrated record of high customer satisfaction in service desk support
  • Self-motivated with the ability to work in a fast paced environment

Desired skills:

  • VoIP administration and diagnostic experience
  • Experience in Sharepoint administration and management

Education Requirements:

  • COMPTIA Network+, Microsoft MCP or equivalent certification
  • Bachelors degree in Computer Science or IT related field or equivalent experience

About Us:

Big Idea Technology is a fast-growing and profitable Cloud Solution Provider working with helping our clients navigate the transition of their workloads to the Microsoft cloud. Our clients entrust their IT infrastructure to us and rely on the passion and skill of our team to guide them to the best solutions for their business needs, and to keep them running in the most efficient and productive manner. Clients are located primarily in the New York Metro area, with remote offices across the country and around the world.
We are located in midtown New York City, just across the street from Penn Station, with easy access to all forms of public transportation.

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